Cancellation & Refund Policy of Charm of Life LP
This Cancellation & Refund Policy of Charm of Life LP was issued and published on July 1st, 2024.
These are the terms and conditions of cancellation of your order(s) and the refund procedure (Cancellation & Refund Policy) we apply in our sales of products (the Products) to the clients. The assortment of the Products you can find on our website: https://charmoflifelp.com/ (the Site).
We take privacy seriously. The categories of personal data that we process depend on how you use our services. We use your personal data to align our services with your preferences, to provide you with purchases and services, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you, or to carry out relevant administrative services. All personal data is processed in accordance with applicable data protection laws. Please see our Privacy Policy on the Site.
Please read these Cancellation & Refund Policy carefully before ordering any Products from the Site. You should understand that by ordering any of our Products, you agree to be bound by this Cancellation & Refund Policy. Please also note that the use of the Site is subject to the terms contained in the Website terms and conditions of use.
I. Company’s data.
The Site is operated by Charm of Life LP / we / us). We were registered on 28/05/2024 in the United Kingdom under registration number LP023713 and have our registered office situated at: 7 Bell Yard, London, England, WC2A 2JR.
II. Contract formation.
1. You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Proceed to Secure Payment" button on the "Payment details" page.
2. Your order constitutes an offer to us to buy a Product. Your order shall be deemed to be accepted by a confirmation telephone call from us (later – “Confirmation”). The contract between us for the sale of a Product will only be formed when we call you for confirmation for the relevant Product.
3. We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.
4. We may be unable to process your order if:
- the Product you ordered is out of stock or
- discontinued.
III. Payment.
1. The price of any Products can be quoted on the Site from time to time.
2. The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product's correct price is different from the price stated on the Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
3. Prices are subject to change at any time, but changes will not affect orders which was Confirmed.
IV. Risk & Ownership Transfer.
1. Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
2. Ownership of Products will pass to you on: delivery of the Products; or receiving full payment of all sums in respect of the Products by us, whichever is the later.
V. General
1. If any of the provisions of the Cancellation & Refund Policy are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from this Cancellation & Refund Policy and the remaining provisions shall remain in full force and effect.
2. We have the right to revise and amend these Cancellation & Refund Policy from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
3. Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under this Cancellation & Refund Policy.
4. You and we agree that the laws of UK apply to this Cancellation & Refund Policy and that any dispute between us arising out of or in connection with this Cancellation & Refund Policy only be dealt with exclusively by UK courts.
VI. Notices
Any formal legal notices should be sent to us at our address specified on the Product’s package.
VII. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
VIII. Conditions for cancellation, returns and refund.
1. You may cancel your order at any stage and up to 14 (Fourteen) days after receipt of the Products. Your failure to reject the Product(s) within such 14 (Fourteen) day period shall constitute a waiver of your inspection right and an unqualified and irrevocable acceptance of the Product(s) by You. You should return the Products to us unused, and in the same condition in which you received them together with the original Product packaging.
2. To return or exchange an item, you should: (1) completely fill out the return form with all the requested information, attach: (2) the Product, (3) the Package, (4) a copy of the order form (description of the order), (5) a copy of the Receipt, and (6) send to the Seller's address specified in the refusal form. We recommend you to insure the parcel for value of the Product(s).
3. Refunds for Products can only be given to the credit/debit card of the person who placed the order. After you cancel your order and return the Products, we will reimburse you all sums debited by us for relevant order.
4. If any Product you purchase is damaged, faulty and/or incorrect, we may offer an exchange or refund as appropriate, in accordance with your legal rights. You may exercise the right to a refund if the Product purchased is not of satisfactory quality, fit for purpose within 30 (thirty) calendar days. After the 30-day period, but within six months of the date of delivery and in case the Product is faulty, you are entitled to a replacement or refund.
If you believe a Product is faulty, you should return the Product to us in accordance with Our policy on cancellations, returns and refunds.
5. If the Product(s) are not delivered to You according to the order we have the right to return funds to you. We will not be liable for any loss or damage suffered by you.
6. Unless otherwise agreed in writing signed by us all delivery dates are estimated. We use all reasonable efforts to deliver all Products within the time specified; however, in no case shall we be liable for any expense, loss or damage whatsoever suffered by you as a result of our failure to deliver Product by the specified date.
IX. Our liability
1. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
2. This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under the UK law, be excluded.
X. Contact Us
If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact Us: info@charmoflifelp.com.